The MuseRelay calendar is our own booking system: a page where your customers choose a service, day and time and book on their own, at any hour. It is included in every plan, including the free one.
It works on its own: you don’t need any channel connected. And if you also have an AI assistant on WhatsApp, Instagram, Messenger or your website, the assistant uses the same calendar to book appointments in the conversation.
A way to bring in customers
Every calendar has its public link, such as muserelay.com/book/your-business/your-calendar. Share it wherever people already find you:
- Your Instagram or TikTok bio and your posts.
- Your Google Business profile and your website.
- Your email signature, quotes and invoices.
- A QR code in your premises, on cards or flyers.
Anyone arriving through that link books in a minute, without calling or waiting for a reply.
How it is organised
| Piece | What it is |
|---|---|
| Calendar | Your public calendar, with its link, time zone and settings. You can have one per business, location or service line. |
| Services (appointment types) | What gets booked: duration, buffer before and after, colour and an indicative price. They can accept group bookings. |
| Resources | Who or what serves: a person, a room, equipment or an online appointment. Each resource has its own hours and simultaneous places; if the customer doesn’t choose, the calendar assigns a free one. |
| Hours | Weekly hours with several slots per day, single days (holidays or special hours) and periods (vacations). |
You also decide the minimum notice for a booking (2 hours by default) and how far ahead it can be made (60 days by default). To start quickly there are templates by sector: dental or medical clinic, hair salon, beauty, veterinary, physiotherapy, psychology, coaching, consulting, car repair and restaurant.
The booking page
- It shows your logo, brand colour and welcome message.
- The customer picks a service, a professional (if you let them), a day and a time; slots are grouped into morning, afternoon and evening.
- If a day has no free slots, it suggests the next available day.
- It asks for name and email; the phone can be optional or required, and they can leave notes.
- The page is available in English and Spanish.
Embed it in your website
In the calendar’s Embed tab you will find the code to paste into your website. It can be shown inline, as a pop-up or as a floating button, in light or dark theme and with your colour. For security, it only works on the domains you authorise.
Real bookings, no spam
By default the customer confirms the booking from an email they receive straight away; if they don’t confirm within 24 hours, the slot is released automatically. The page also has anti-bot verification and limits per address and per email.
After booking
- The customer gets a confirmation email with a calendar file attached (
.ics) to add the appointment to Google Calendar, Outlook or Apple Calendar, plus emails if it is changed or cancelled. - Emails go out in the customer’s language: Spanish, English, Catalan, Galician, Basque, French, German, Italian or Portuguese.
- Reminders by email (for example 24 hours before, or 24 and 2 hours before). If the customer agrees and you have WhatsApp connected, by WhatsApp too.
- If you turn it on, you get an email for every new booking.
- From My appointments the customer sees their appointments with a code sent to their email and can cancel them, within the minimum notice you set.
In your dashboard
- Month, week, day or list view, updated in real time.
- Create appointments by hand (it suggests slots and finds or creates the contact), move them by dragging and block slots for internal use.
- Appointment list with status filters and CSV export.
With your AI assistant
Link the calendar to your agent and the assistant can check availability, book, tell customers which appointments they have, cancel them, reschedule them and explain each service (price, what it includes). Before touching an appointment it checks that the person writing is its owner and, if it can’t be sure, sends them a code by email.
Integrations
To connect the calendar with another system there is the calendar API and signed webhooks that notify every appointment created, changed or cancelled.
Plans
The calendar is included in every plan. The free plan includes one calendar and up to 50 appointments a month, with the “Powered by MuseRelay” footer on the booking page; paid plans add more calendars and appointments and let you remove that footer. See the details in Pricing.
What it doesn’t do yet
- Take payment in advance: each service’s price is indicative.
- Sync with Google Calendar or Outlook.
- SMS reminders.
- Reschedule from the public page: the customer can cancel and book again, or ask for the change by chat.