Every issue, logged and resolved
When something needs to be solved properly, the assistant opens a ticket, classifies it and alerts your team. The customer knows their case is in progress.
Inboxes and categories your way · Optional deadlines · Team alerts
What isn’t solved on the spot mustn’t get lost
Faults, returns, complaints or quotes need follow-up. A ticket makes sure nothing stays in a forgotten chat.
Organised your way
Inboxes and categories named for your industry: faults, returns, complaints…
The AI opens it
The assistant creates the ticket from the conversation, with the customer’s details.
Your team, alerted
The bell alerts you to every new ticket and the list marks unread ones.
Email helpdesk: every email, a ticket
Connect your support mailbox and every new email opens a numbered ticket. It works without AI: your team replies from the ticket and the customer gets it in their email.
Acknowledgement with a number
The customer instantly gets "We have opened request TK-…", with the link to follow it.
All in the same thread
Their replies are added to the ticket and yours go out from your own mailbox.
Optional AI
Turn it on only if you want the assistant to reply too. Without AI no credits are used.
Up and running in three steps
Create your inboxes
Support, complaints, quotes… with their categories and, if you like, deadlines.
Switch it on in your assistant
The agent opens tickets when a case needs follow-up.
Resolve and reply
Your team works the ticket and answers the customer on their channel.
Support that’s truly organised
Faults, returns, complaints or quotes need follow-up. A ticket makes sure nothing stays in a forgotten chat.
Create a free account- Reference for the customerEach ticket has its own code to check and quote it.
- Statuses and prioritiesOpen, in progress, waiting for customer, resolved; priority from low to urgent.
- Optional deadlinesTurn on a response deadline per inbox if you work with SLAs.
- Unread per personEach team member sees what they haven’t reviewed yet.
- Request summaryThe ticket shows what the customer asked for, without reading the whole chat.
- Reply on their channelAnswer on WhatsApp, email or whichever channel it came in on.
What people usually ask us
Ticket or appointment?
An appointment has a day and time; a ticket is something to resolve without a fixed time, like a fault or a complaint.
Can I rename “tickets”?
Inboxes and categories are yours: call them issues, requests or whatever fits your industry.
Do I have to use deadlines (SLA)?
No. Deadlines are optional and turned on per inbox.
How does the customer find out?
They get their ticket code and the reply arrives on their channel.
Can I use it as an email helpdesk without AI?
Yes. Every email that reaches your support mailbox opens a ticket with an acknowledgement, and your team replies from the ticket. AI is optional.
Related guides
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