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Clinics and practices

A front desk that looks after your patients 24 hours a day

The assistant answers questions, books and changes appointments in your calendar and sends reminders, on WhatsApp, Instagram, your website and email. Your team focuses on the patients in the room.

Create a free account →How it works

Free account, no card required · Servers in the EU · You decide when a person steps in

Replies in seconds
Data in the EU
Mar Dental Clinic
Online · replies instantly
Hi, I’d like to book a cleaning
Hi! For a cleaning I have Tuesday at 10:00 am or Wednesday at 5:30 pm. Does either work?
Wednesday
Perfect. I’ll email you the confirmation and remind you the day before.
Appointment confirmed · Wednesday 5:30 pm
  • 24/7Replies at any hour
  • MultilingualIn the customer’s language
  • One inboxAll your channels together
  • Data in the EUServers in Germany
Why it matters

Less phone time, more time for patients

Booking, rescheduling and price questions take up much of the front desk’s day. Outside opening hours, those requests just wait.

Appointments without calls

Books, reschedules and cancels in your calendar, by practitioner and treatment.

Fewer no-shows

Automatic reminders before the visit, and the slot is freed if the patient cancels.

Privacy taken care of

It checks identity before touching an appointment, and data is stored on servers in the EU.

How it works

Up and running in three steps

Set up your calendar

Practitioners, rooms, treatments with their duration and your hours. There are templates for dental and medical clinics, physiotherapy and psychology.

Tell it how you work

Treatments, indicative prices, visit preparation and what it should always pass to the team.

Connect your channels

WhatsApp, Instagram, your website chatbot or email: everything lands in the same inbox.

What’s included

What a clinic needs

Booking, rescheduling and price questions take up much of the front desk’s day. Outside opening hours, those requests just wait.

Create a free account →
  • By practitioner and roomEach practitioner with their hours and each treatment with its duration.
  • Your own booking pagePatients can also book from a link or from your website.
  • Patients from other countriesIt replies in the patient’s language; appointment emails go out in 9 languages.
  • Issues kept in orderComplaints or special requests as tickets, with alerts for the team.
  • Verified identityBefore changing or cancelling an appointment it confirms it is talking to its owner.
  • GDPR in the conversationPrivacy notice and the right to request or delete their data from the same chat.
FAQ

What people usually ask us

Does it give medical advice?

You decide in its instructions what it can answer. In clinics it usually provides information and manages appointments, and always passes clinical questions to the team.

Can it change someone else’s appointment?

No. Before changing or cancelling an appointment it checks that the person writing is its owner and, if it can’t be sure, sends them a code.

Where is the data stored?

On our servers in the European Union, with attachments encrypted.

Do I need WhatsApp to start?

No. You can start with the booking page, your website chatbot or Instagram, and add WhatsApp later.

Keep reading

Related guides

The MuseRelay calendar: complete guide → Appointments and bookings by chat → Privacy and security of your data →

Start today, no card needed

Create your free account, connect your first channel and let your AI assistant take care of customers while you work.

Create a free account →See pricing

Platform

  • WhatsApp
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  • Messenger
  • Website chatbot
  • Email
  • Telegram
  • AI agents
  • Online booking calendar

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