Last updated: 2026-04-13
1. What are cookies?
Cookies are small text files that websites store on the user's browser to remember information about the visit, improve the browsing experience, or ensure the functioning of the service.
2. Cookies used on MuseRelay
MuseRelay uses exclusively strictly necessary technical cookies. We do not use advertising cookies, third-party tracking, or profiling. Therefore, and in accordance with EDPB guideline 5/2020, no prior consent is required for these cookies.
| Cookie | Purpose | Duration | Type |
|---|---|---|---|
muserelay_session | Maintain the authenticated user's session | Session | Own technical |
XSRF-TOKEN | Protection against CSRF attacks | Session | Own technical (security) |
locale | Remember language preference (ES/EN) | 1 year | Own technical |
remember_web_* | Remember session if "Remember me" is checked | 5 years | Own technical (optional) |
3. Third-party cookies
No third-party cookies are loaded on the public site. Inside the authenticated platform, resources from the following may be loaded:
- Stripe — necessary for secure payment processing (PCI-DSS).
- Meta (WhatsApp/Messenger/Instagram) — only in the context of channels integrated by the customer and only when they enable them.
None of these cookies are used for advertising or cross-site tracking.
4. How to control or delete cookies
You can control and/or delete cookies from your browser settings. Please note that disabling technical cookies may prevent the service from working correctly (e.g., you will not be able to log in).
Links to instructions for the main browsers:
5. Changes
We may update this policy to reflect changes in our services or regulations. The current version will always be the one published at this URL.
6. Contact
For cookie inquiries: privacy@muserelay.com