Last updated: 2026-04-13
Version: 2.0
1. Provider identification
MuseRelay is a commercial brand operated by:
- Legal name: Muse Layer LLC
- Principal place of business: 5203 Juan Tabo Blvd, Ste 2B, Albuquerque, NM 87111, USA
- Mailing address: 5203 Juan Tabo Blvd, Ste 2B, Albuquerque, NM 87111, USA
- EIN: 30-1474701
- State of registration: New Mexico (USA)
- Email: support@muserelay.com
- Website: https://muserelay.com
EU Representative (Art. 27 GDPR): Screen Art S.L.U. (Spain) — contact: screenart@muserelay.com
2. Purpose
MuseRelay is a SaaS (Software as a Service) platform that allows its users to create and operate AI-based conversational assistants, integrated with channels such as WhatsApp Business, Facebook Messenger, Instagram Direct, web chat and email.
These Terms govern access and use of the service by the Customer.
3. Acceptance
Registration with MuseRelay, payment of any subscription, or use of the service implies full and unreserved acceptance of these Terms, the Privacy Policy, and the other legal documents linked from the website.
4. User account
- The user must provide truthful information and keep it up to date.
- The user is responsible for the confidentiality of their password and for all activities carried out under their account.
- A beta access code may be required during the current phase of the service.
- MuseRelay may suspend accounts for misuse, non-payment, or breach of these Terms.
5. Plans, prices and billing
- Prices are published on the website and billed in USD or EUR according to the customer's region.
- Billing is done in advance (monthly or annually depending on the plan).
- Applicable taxes (VAT, sales tax, etc.) are calculated based on the customer's tax residence.
- Invoices are issued electronically with prefix MR-{YEAR}-{NUMBER}.
- Non-payment after 15 days from due date may result in service suspension.
- Refund policy: 14 calendar days from contracting, except for custom services or proven use.
6. Acceptable use
It is forbidden to use MuseRelay for:
- Illegal activities or those contrary to morality and public order.
- Sending spam, phishing, or unsolicited communications.
- Impersonation of persons or entities.
- Dissemination of hate content, violence, child pornography, or any illegal material.
- Attempting to compromise the security of the service or other users.
- Abusive automation of the platform (massive scraping, brute force attacks).
- Infringing third-party intellectual property rights.
Breach of this section may result in immediate suspension of the account without right to refund.
7. Intellectual property
- The software, brand, logos, and contents of MuseRelay are the property of Muse Layer LLC.
- The customer retains ownership of the data and content they enter into the platform.
- The customer grants MuseRelay a limited, non-exclusive, revocable license to process their data solely to provide the service.
8. Third-party services
MuseRelay integrates third-party services (Meta, OpenAI, Anthropic, Stripe, etc.). Use of these services is subject to their own terms:
- WhatsApp Business Terms of Service
- Meta Platform Terms
- OpenAI API Terms of Use
- Anthropic Commercial Terms of Service
- Stripe Services Agreement
9. Service availability
MuseRelay will make reasonable efforts to keep the service operational with an SLA target of 99.5% monthly, excluding:
- Scheduled maintenance announced 48h in advance.
- Failures of third-party providers outside our control.
- Force majeure.
No economic results derived from the use of AI assistants are guaranteed.
10. Limitation of liability
To the extent permitted by law:
- Muse Layer LLC is not liable for indirect damages, loss of profit, or loss of opportunities.
- The maximum aggregate liability is limited to the amount actually paid by the customer in the 12 months prior to the causing event.
- Nothing in these Terms limits liabilities that cannot legally be excluded (willful misconduct, gross negligence, consumer rights).
11. Data protection
The processing of personal data is governed by the Privacy Policy, which forms an integral part of these Terms.
When the customer enters data of their own end users into MuseRelay, they act as data controller and MuseRelay as data processor. In such case the data processing clauses (Art. 28 GDPR) available upon customer request will apply.
12. Termination
- Either party may terminate the relationship with 30 days' notice.
- The customer may cancel at any time from their panel.
- After termination, data is retained for 30 days to allow for export, after which it is deleted in accordance with the retention policy.
13. Modifications
We may modify these Terms by notifying by email at least 30 days in advance. If the customer does not agree, they may terminate without penalty. Continued use after the effective date implies acceptance.
14. Governing law and jurisdiction
These Terms are governed by:
- For customers in the European Union / EEA: the mandatory consumer protection rights of the user's country of habitual residence will be respected and the GDPR applies. Disputes may be submitted to courts of the consumer's country of residence.
- For customers outside the EU/EEA: laws of the State of New Mexico (USA), jurisdiction of the federal and state courts of Bernalillo County (Albuquerque, NM).
15. Dispute resolution
Before initiating any judicial procedure, the parties will attempt to resolve disputes through direct contact at legal@muserelay.com. European consumers may access the European Commission's online dispute resolution platform: ec.europa.eu/consumers/odr.
16. Final provisions
- If any clause is declared null, the rest of the contract will remain in force.
- Non-enforcement of a right does not imply waiver thereof.
- These Terms constitute the entire agreement between the parties in relation to the service.
Legal contact: legal@muserelay.com