Email is still where quotes, complaints and long questions arrive. And it is usually spread across several mailboxes —info@, bookings@, support@— that get checked when there is time.

With the new Email channel, each mailbox connects to MuseRelay and its messages land in the same inbox as WhatsApp, Instagram, Messenger and your website chatbot.

How it works

  • Any mailbox with IMAP and SMTP: your domain’s email, Microsoft 365, Gmail, Google Workspace, IONOS, Zoho… Type the address and MuseRelay detects the servers for you.
  • Several mailboxes, one inbox. Each mailbox is a channel, with its own assistant if you like, and all of them are handled from the same place.
  • Each thread is a conversation. Replies are sent from your mailbox and the customer receives them in the same thread, in Gmail, Outlook or whatever they use.
  • Your mailbox stays yours. We change nothing in it and you can keep using it with your usual email app.
  • History is left alone. Only email arriving after you connect the mailbox is processed, even if you have hundreds unread.

A careful AI

An email reply stays in writing, so the assistant is more careful than in a chat: if a request is sensitive or it can’t resolve it with confidence, it replies that a person will follow up and leaves it in the inbox for you.

It also knows when not to reply: auto-replies such as “out of office”, delivery failure notices, newsletters, no-reply senders or emails where your mailbox is only in copy. A filter checks each email before waking the assistant and keeps out advertising and platform notifications.

You set the rules

  • Reply to everyone or only to known contacts.
  • Your own rules, in your own words: “also reply to suppliers”, “ignore job applications”.
  • Lists of addresses or domains to always reply to or never reply to.

When the AI doesn’t reply to an email, you see why and a button to make it reply anyway.

Security and privacy

The sender of an email can be forged. That is why MuseRelay checks the signature your mail server verifies (DKIM, SPF or DMARC); if it isn’t verified, the assistant can share information, but to change or cancel an appointment it asks for a code sent to the customer’s real email. We store only the text of messages, attachments are downloaded from your mailbox when someone opens them, and passwords are stored encrypted.

Coming soon

One-click connection for Gmail, Google Workspace and Microsoft 365, without app passwords. In the meantime, the guide Email channel: connect your mailbox and reply with AI explains how to connect it today.

Get started today

MuseRelay is in an invitation-based open beta: the account is free and no card is required. Write to webmaster@muserelay.com to get your access code and create your account. If you have questions, all the documentation is available in English and Spanish.