Your customers write wherever it suits them: a WhatsApp at lunchtime, an Instagram direct message at night, a question in your website chatbot on Sunday. When each channel lives in its own app, messages get lost, replies arrive late and nobody knows what was said to whom.
MuseRelay brings all those conversations together and adds an AI assistant that answers for you, with your information and your tone, at any hour.
Every message in one inbox
- WhatsApp Business, through Meta’s official API.
- Instagram Direct and Facebook Messenger.
- Your website chatbot: a bubble you install by pasting one line of code.
- Email: your mailboxes, with the same tools as every other channel.
Each conversation keeps its history and the contact is saved in your CRM, so whichever channel they use next time, you know who they are and what you talked about.
An assistant that knows your business
You tell it about your services, opening hours, prices and how you want it to speak, and it replies around the clock in the customer’s language. It does more than answer questions: it can check your calendar and book appointments, open support tickets and collect contact details from people who show interest.
You decide when a person steps in
You can work with people only, AI only or, most often, both: the AI answers by default and anyone on your team can pause it in a conversation and take over. The bell in your dashboard tells you when a conversation needs someone, and stays quiet while the AI has it covered.
Leads that don’t slip away
Every conversation with sales potential shows up on the Leads board, organised by stage. MuseRelay qualifies leads from the conversation and alerts you when an interested one has gone too long without a reply.
Privacy by design
The AI models run in European data centres. Customers receive the privacy notice inside the conversation and can request a copy of their data or its deletion from the same chat, as the GDPR requires.
How to get going
- Create your AI assistant and tell it what it needs to know about your business.
- Connect your channels or install the chat on your website.
- Test it and fine-tune. The guide How MuseRelay works walks you through it.
Get started today
MuseRelay is in an invitation-based open beta: the account is free and no card is required. Write to webmaster@muserelay.com to get your access code and create your account. If you have questions, all the documentation is available in English and Spanish.